Return Policy

You can return or exchange a part within 7 days of delivery, whether or not it is faulty. Send it back complete and undamaged; the return shipping cost is the customer's responsibility, and your refund follows within 7 days of the part reaching us. We also film every device working before packaging and send you that video, so you know what you are getting before it ships.

In detail

We film the device working before we pack it
Before your order is packaged, we power the device up and record it working on video, and send you that video to verify. You see the exact unit you are buying, working, before it ships.
You have 7 days, for any reason
A return must be raised within 7 days of the parcel reaching you. It does not have to be faulty — a changed mind or the wrong part ordered is a valid reason. Message us on WhatsApp inside that window and we will confirm the return before you ship anything back; after 7 days a return can no longer be accepted.
Exchange it instead, if you would rather
You can ask for a different part rather than your money back. If the one you received is faulty we send the same part again, tested and filmed working exactly as the first was; if you ordered the wrong one, tell us the TV model and we will swap it for the part that fits. Any difference in price is settled either way.
Send it back as you received it
The part must come back complete and undamaged, in the condition it reached you. A strip that has been fitted, cut, soldered or physically damaged after delivery cannot be returned — at that point it is no longer the unit we filmed and shipped. A part that arrived faulty is of course still covered.
Return shipping is paid by the customer
The cost of shipping a device back to us is the customer's responsibility, and is not refunded.
Your refund is sent within 7 days
Once the part is back with us and checked, the refund is issued within 7 days, by the same method you paid with. For a cash-on-delivery order we will ask how you would like to receive it. There is no restocking fee — you get the full price of the part back, less only the return postage you paid the courier.

Starting a return

Message us on WhatsApp at +923390116960 within 7 days of delivery with your order number, and we will confirm the return before you ship anything back. Tell us whether you want a refund or an exchange; if the part is faulty, a photo or video of the fault helps us tell whether it is the part or the fitting. How we test and film a part is on the warranty page.

We appreciate your understanding and cooperation in following these guidelines to ensure a smooth process. If you have any questions, feel free to contact our support team — we're always here to help!